Reference

planet4d Privacy Policy for Your Account

Our Privacy Policy explains how planet4d handles your account details, device signals and payment records when you use the Indonesia lobby.

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CONTACT PATHS

Where to Ask About Privacy Policy

A direct support path helps you resolve a data question without sending sensitive details through an unrelated route. Start from the support link in your account, mention the email or phone connected to your profile, and describe whether your request concerns login data, a wallet reference, cookies or deletion. We use the account context to locate the right record before replying.

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Account support

Use the support link after login for a Privacy Policy question. Include your registered phone number and request type, but never send a wallet PIN, password or one-time verification code.

Cashier records

If a DANA, OVO, GoPay or QRIS reference looks wrong, choose the cashier help path and attach the transaction reference only. We use it to trace status without requesting private wallet credentials.

Access requests

For a copy, correction or removal request, state the exact account detail involved and how we can confirm you own it. We may ask for an account step before changing or releasing data.

HANDLING PRACTICE

What Happens to Your planet4d Data

We keep the policy practical by separating data used for account access from data used to reconcile a wallet action.

Account details

We use your phone number and verification result to identify the account you asked us to open or access. Keeping these details current helps us respond to requests without exposing another person’s records.

Device signals

Browser, device and login signals can help us spot unusual access patterns. On mobile, these checks support the path from login to the lobby without reading unrelated files on your device.

Cookie choices

Cookies can remember session settings and help us understand whether a page loads correctly. You can ask support which cookie category applies to your visit and request clarification about its purpose.

Payment matching

A DANA, OVO, GoPay or QRIS reference is used to match a wallet event with your account status. We do not need your wallet password, card PIN or one-time code for that check.

Retention controls

We retain account and transaction records only as needed for the stated service, security and legal purposes. Ask support which record you mean, and we can explain the applicable retention position.

Security requests

If you suspect account access is not yours, contact support from the account-linked route and describe the login event. We may verify ownership before securing access or changing profile data.

Privacy Policy Questions From Indonesia

These answers cover the practical questions we hear before an account is opened or when a wallet record needs checking. If your situation is different, use the account-linked support route and identify the specific data record involved.

The planet4d Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps connect an access request to the correct account and supports account security. We use the verification result for that purpose rather than requesting your wallet password or one-time code.

Yes. The Privacy Policy covers QRIS, DANA, OVO and GoPay status references used to match a payment event with your account. It does not require your private wallet PIN.

You can request a copy through the account-linked support path. Tell us which data you mean, such as login records or payment references, and we may confirm account ownership before responding.

Send a correction request through support after login, naming the exact field that is wrong. We may ask for a phone verification step so the change is made on the correct account.

Cookies can keep your session active and help identify loading issues as you move from login to the lobby. They do not give us access to unrelated files stored on your phone.

You may ask support about removal of a particular record. We first check the request and any service or legal reason for retention, with access depending on local law and where local law permits.

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